携程 (TCOM.US,09961.HK) 2026年第二季度业绩电话会
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会议摘要
Despite macroeconomic and geopolitical challenges, the travel industry company sees strong appetite for travel, shifting towards shorter-haul and personalized experiences. It focuses on globalization, inbound travel to China, and leveraging AI for efficiency and personalization. International business growth, especially in inbound travel, is highlighted, alongside adapting to evolving traveler behavior and supporting sustainable growth through partnership models. Financially, the company reports a 6% net revenue increase, acknowledging a one-time penalty, but expects continued growth driven by its G2 strategy and international business expansion.
会议速览
The global travel industry faced macroeconomic and geopolitical challenges, affecting demand towards shorter haul destinations. Despite increased costs, travel's fundamental need and quest for quality experiences remain. Strategic priorities of globalization and quality anchor long-term growth, affirming the industry's resilience and future expansion.
The dialogue highlights the strategic commitment to accelerating inbound travel growth by enhancing the travel ecosystem, empowering local partners, and leveraging AI for personalized and seamless experiences. It underscores the importance of quality, value, and experience in driving travel growth, aligning with the evolving consumer expectations and industry trends. The company's long-standing investments in industry relationships, technology, and operational expertise position it well for future growth, with a focus on creating a stronger, more innovative, and valuable global travel platform.
Despite a complex operating environment, the company's net revenue reached RMB 15.7 billion in Q2 2026. Inbound travel, especially from APAC, Europe, and the Americas, showed high double-digit growth. There's a shift towards cultural experiences and family travel. International events and partnerships are being leveraged to boost inbound tourism, aiming to serve 200 million travelers over the next five years, integrating more destinations and local businesses into the global tourism ecosystem.
Global travel is fueling platform expansion, with a 50% year-over-year increase in international OTA revenue. First and business class flight bookings rose over 70%, and customized tours increased 600%. This highlights a shift towards premium, personalized travel, driving diverse platform growth and a larger addressable market.
Despite economic challenges, outbound travel demand remains strong, influenced by selective traveler preferences and visa-free destinations. Domestically, holidays and spring break programs boost travel, with a shift towards immersive and educational experiences. Entertainment significantly drives travel, increasing cross-city demand and local consumption, especially during major events.
The company is evolving its partnership model to foster healthier competition and sustainable growth, discontinuing tiered distribution programs, refining pricing ecosystems, and strengthening partner enablement. Efforts include simplifying platform rules, investing in data technology, updating hotel ranking algorithms, and enhancing consumer protection measures, aiming to create a competitive environment focused on quality, differentiation, and consumer experience.
Trip.com Group's 2026 Q2 net revenues reached RMB 15.7 billion, up 6% YoY. Accommodation and Package Tour revenues grew, driven by international demand. Transportation ticketing fell due to market softness, fuel prices, and geopolitical tensions. Corporate travel services saw an 11% increase, reflecting market penetration.
Following an antitrust investigation, the company reaffirms its commitment to quality and globalization, investing in technology and merchant tools to enhance value delivery to partners and users, aiming for sustainable growth and competitive advantage beyond price.
The dialogue emphasizes AI's impact on improving product capabilities and efficiency, highlighting globalization's importance in creating value and job opportunities. It discusses strengthening governance and compliance for long-term value creation, focusing on international expansion and technology integration. The hotel sector's collaboration framework with partners is explored, addressing competitiveness through rectification measures.
The dialogue discusses the one-time financial impact of penalties, emphasizing no effect on underlying business performance. It highlights near-term operational volatility due to new models but projects long-term growth driven by global expansion and increased international revenue contribution.
The dialogue explores the impact of AI on travel inspiration, search, transaction, and fulfillment, emphasizing partnerships with AI platforms, use of proprietary travel data, and AI-driven search improvements to enhance user experience and engagement.
The dialogue discusses the financial impact of ongoing AI investments, highlighting short-term increases in CapEx for expanding computing infrastructure and AI capabilities. However, the focus on application-oriented development ensures manageable long-term costs. The goal is to enhance operational efficiency, improve marketing returns, and offset incremental costs, ultimately boosting business economics.
The dialogue discusses short-term impacts on travel volume due to geopolitical events, energy prices, and weather, contrasting with long-term resilience. It highlights emerging trends in premium services, purpose-driven travel, and pro-leisure, emphasizing adaptation strategies to meet customer expectations.
Discussed strong growth in Tripc dot com's international business, emphasizing product offerings, geographic expansion, and distribution. Noted Asia Pacific as a major growth contributor, with Europe and Americas showing faster growth from a smaller base. Highlighted the brand's margin improvement and future focus on scaling across markets while maintaining disciplined marketing.
要点回答
Q:What are the strategic priorities of the company in the face of these challenges?
A:The company's strategic priorities are to accelerate the development of inbound travel by investing in a stronger inbound travel ecosystem, empowering local partners, and enhancing accessibility to travelers worldwide.
Q:What is the significance of globalization and high quality for the company's growth?
A:Globalization and high quality are fundamental to the company's long-term growth strategy. Globalization represents a significant structural opportunity, particularly in inbound travel, while high quality is essential for defining travel growth through differentiated products, superior service, and compelling value.
Q:What investments is the company making to capture the opportunity in inbound travel?
A:The company is investing in building a stronger inbound travel ecosystem, empowering local partners, and making the country more accessible to international travelers.
Q:How is technology reshaping the travel experience?
A:AI is rapidly transforming how consumers discover, plan, and experience travel, making the travel journey more personalized, seamless, and valuable. The company is advancing its proprietary AI capabilities across the travel journey to enhance these experiences.
Q:What is the company's goal for inbound travel and how does it plan to achieve it?
A:The company aims to serve 200 million inbound travelers over the next five years. It plans to achieve this by bringing more destinations, experiences, and local businesses into the global tourism ecosystem to capture the next phase of inbound travel growth.
Q:How is the company expanding its international presence?
A:The company is expanding its international presence by strengthening its relationship with key international markets, offering localized products and services, and increasing the diversity of its platform to enable travelers from around the world to discover destinations globally.
Q:What is the outlook for outbound travel demand?
A:While outbound travel demand remained resilient, higher fuel prices and airfares impacted overall growth. The company believes that as travelers adjust their destination preferences and respond to changes in airfare, outbound demand has the potential to return toward its underlying growth trajectory.
Q:What trends are emerging in domestic travel?
A:Domestic travel experienced robust demand, with holidays and spring break programs driving travel. There was a shift in travel preferences towards less traditional, lower-density destinations, and there was a preference for short haul trips, city breaks, rural leisure, and educational experiences. These trends broaden the addressable opportunity for the company's platform.
Q:What are the effects of entertainment on travel demand?
A:Entertainment is increasingly becoming a driver of travel demand, with growth in bookings for the entertainment business over 80% year on year in the second quarter. Live entertainment such as concerts and sporting events are important reasons for travel, with three out of four event tickets booked on the platform associated with cross-city travel. Additional travel-related expenses, such as hotel bookings and local consumption, increase during major events, boosting demand across accommodation, transportation, and dining.
Q:How is the company evolving its partnership model in the travel industry?
A:The company is evolving its partnership model to support healthier competition and sustainable growth. This includes discontinuing the Tier one distribution program and moving partners to a new multi-tiered framework, as well as refining the pricing ecosystem by discontinuing the Tier two distribution program to give partners greater autonomy in commercial decisions. These changes aim to focus competition on service quality, product differentiation, customer experience, and overall performance.
Q:What changes are being implemented to strengthen partner enablement and support sustainability in the travel industry?
A:To strengthen partner enablement, the company is simplifying platform rules and promotional processes, investing in data technology and international marketing to improve service quality, and updating hotel ranking algorithms to prioritize genuine service and guest satisfaction. Additionally, the company remains committed to consumer protection by enhancing data security and responsible algorithm development. The aim is to create a healthier competitive environment where partners can compete on quality and differentiation, while providing better experiences for consumers and fostering sustainable industry development.
Q:What is the company's strategic approach following the antitrust investigation?
A:Following the antitrust investigation, the company has fully accepted the regulator's decision and views the conclusion as an opportunity to reinforce its core strategic path. The company's strategic priorities focus on improving the value delivered to hotel partners and users, investing in technology and merchant tools to enhance transparency, operational efficiency, customer service, and user experience. AI is being integrated across business lines to improve capabilities and efficiency, and the company continues to invest in globalization strategies, such as inbound travel, international expansion, and supply and technology integration to support network growth and application capability. Going forward, the company aims to comply with regulations, cooperate with regulatory bodies, and strengthen governance frameworks to provide a solid foundation for executing strategies with speed, discipline, and long-term value creation.
Q:How will the new hotel partnership framework affect market competitiveness?
A:The new hotel partnership framework aims to improve market competitiveness by simplifying platform rules and promotional processes, and by enhancing service quality through investments in data technology and marketing. This will enable the company to compete on broader value rather than primarily on price. The updated hotel ranking algorithms give greater weight to genuine service and guest satisfaction, and the overall strategy is expected to strengthen the company's position in the market.
Q:What are the new dimensions under the updated collaboration framework?
A:The new dimensions under the updated collaboration framework include customer feedback, service quality, information level, product competitiveness, and historical conversion rate.
Q:What financial impact did the penalties have and how are the operational changes expected to affect the company's financials in the short term and long term?
A:The penalties led to a recognition of expenses of RMB 5.18 billion and control revenue of RMB 122 million in the second quarter, which are one-time items not reflecting the underlying business performance. In the near term, there may be some volatility in domestic performance due to the transition to a new operating model and market practices. However, in the long term, the company expects growth to be driven by the strength of its underlying business and its G2 strategy, particularly global expansion, with international business contributing an increasing share of group revenue and incremental growth.
Q:How is the company responding to the trend of platforms using AI for travel searches and bookings?
A:The company believes AI will significantly reshape travel discovery, search, and booking, and it is adapting by expanding partnerships with leading AI platforms, exploring new AI discovery channels, and building differentiated travel-specific AI capabilities. It aims to remain relevant in travel discovery and search while leveraging its supply, data, transaction, and fulfillment capabilities to convert intent into bookings.
Q:What are the financial implications of the ongoing AI investment?
A:The financial implications of the ongoing AI investment carry different impacts across time horizons. In the near term, there will be an increase in AI-related CapEx for computing infrastructure and AI capabilities, but the investment is primarily application-oriented development and post-training refinement rather than large-scale foundational model building. Over the longer term, the company expects to translate these investments into improvements across the group, leading to greater automation, personalization, improved operational efficiency, and higher conversions and returns on marketing spend. These efficiency and revenue benefits should offset the incremental AI cost and improve the overall economics of the business.
Q:Can you provide an update on the recent trends in the travel market across different segments and how the company is responding to these changes?
A:Recent trends in the travel market include a short-term impact on travel volume due to the war in the Middle East, higher energy prices, and storms, but the company has observed resilience from customers. They have identified three key trends: premium service, purpose-driven travel, and pro leisure. The company is focusing on these trends by elevating offerings and services to meet and exceed customer expectations.
Q:Could you share operational highlights and areas of focus for the company's international business?
A:Operational highlights include trip.com achieving strong growth with revenue increasing across products and markets, despite facing challenges in flight demand due to capacity tightening and price hikes. Accommodation continued to deliver strong growth, and attractions and packaged products showed robust growth. Geographically, APAC remains the largest growth contributor, while Europe and the Americas showed faster growth from a smaller base. Distribution channels like mobile bookings and AI agents saw strong growth. Looking ahead, the focus is on scaling across APAC and other international markets by expanding local supplier networks and building brand awareness while maintaining discipline.

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