DocuSign, Inc. (DOCU.US) 2026财年第二季度业绩电话会
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会议摘要
DocuSign showcases robust financial growth, led by enterprise and IAM platform expansions, federal market penetration, and AI investments, aiming for sustained performance and shareholder returns.
会议速览

This meeting was hosted by the company DocuSign, who announced its financial performance for the second quarter of fiscal year 2026, including both GAAP and non-GAAP financial indicators. During the meeting, the company reiterated the uncertainties of certain forward-looking statements and invited investors to obtain detailed information through its official website. After the meeting, there was a Q&A session for a deeper discussion on the financial status and future plans.

In the second quarter, DocuSign achieved revenue of $801 million, a year-over-year increase of 9%, and billings of $818 million, a year-over-year increase of 13%, through innovation on the Iam platform and adjustments to market strategy. The adoption rate of the Iam platform among customers has increased, driving investment growth from enterprise and commercial customers. On the product innovation front, the Iam platform has optimized contract management processes through AI technology, improving processing efficiency. Additionally, DocuSign has optimized sales channels and partner relationships, strengthening its performance in international markets. Overall, DocuSign demonstrated strong business growth and profitability in Q2, laying a foundation for long-term double-digit growth.

Q2 performance was strong, with total revenue of 801 million, subscription revenue of 784 million, both up 9% year-on-year. Revenue growth was mainly driven by direct sales and electronic signature businesses, with stable shipment volumes and a 7% increase in large customers. International revenue accounted for 29%, with outstanding performance in the Asia-Pacific region. Average transaction value per IAM customer increased, contributing low double-digit revenue. Non-GAAP gross margin was 82.0%, with record non-GAAP operating profit of 2.39 billion and continued operational efficiency optimization.

The financial status of DocuSign's second quarter was reported, including key indicators such as free cash flow, revenue, gross margin, etc. It also emphasized future strategic focuses, such as product innovation, market expansion, operational efficiency improvement, and capital return policy, demonstrating the company's potential for continuous growth and commitment to shareholders.

The discussion in the dialogue focused on the growth trend of enterprise core signature business, especially the outstanding performance in industries such as finance, healthcare, and business services. Despite the slowing growth in the real estate industry, overall growth remains positive. Key factors driving business growth include new use cases for corporate clients and the macroeconomic environment, with no significant signs of economic weakness observed in the past year.

Discussed the progress of major deals achieved by the CLM business within the quarter, including important collaborations with clients such as T-Mobile, analyzed whether this performance signals a positive shift in the market trend, or simply a quarterly timing advantage. Although the current results are significant, they are not believed to be sufficient to define the overall industry trend, and a cautious optimistic attitude is still held.

The dialogue discussed the progress of promoting IAM services in new markets, especially in the enterprise and international markets. Since the launch of the Enterprise version in December last year, several large enterprise clients have signed up successfully, demonstrating good market potential. The acceptance of IAM in international regions is also increasing. Although significant revenue has not yet been generated from the enterprise sector, its long-term market opportunities are promising. The rate of customers upgrading from the S platform to IAM remains stable and has seen significant growth, leading the company to be optimistic and committed to continued monitoring and expansion.

The conversation discussed the main drivers of revenue exceeding expectations, including strong contract business and optimization of billing payment frequency. While the Iam platform slightly exceeded expectations, it is still in the early stages and its specific contribution to growth is not yet clear.

Discussed the significant increase in value for enterprise clients after migrating from signing services to the Im platform. Emphasized the key role of the Im platform in accelerating company growth, as well as its performance in capturing a low double-digit market share as a new platform. Pointed out that the strong growth of Esani combined with the continued expansion of Im is crucial for the company's success, and that in the future, the economic advantages and contract changes of the Im platform will be further demonstrated through more enterprise sales cases.

The discussion focused on how the company has significantly increased the dollar net retention rate by optimizing operational execution and proactively engaging in customer renewal opportunities over the past 18 months, from a low point in Q4 of 2014 to 102% after adjustments in Q2 of 2016. Emphasis was placed on the huge potential in improving the gross retention rate of core product lines and driving expansion in the future, especially through integrated strategies to achieve synergistic long-term growth.

The dialogue discussed the significance of collaborating with the General Services Administration of the United States federal government, pointing out that this will help streamline the procurement process for federal agencies and is seen as a crucial growth opportunity for federal business. Despite federal business currently representing a small percentage, the company is hopeful for future growth, especially with improvements in efficiency and customer service. Furthermore, the company has already conducted business with multiple cabinet-level departments and plans to further expand into the federal market.

The dialogue discussed the market strategy adjustments implemented at the beginning of the year, including incentive mechanisms and the reassignment of sales regions, as well as the team's positive response to them. The direct sales team performed well in the second quarter, showing good adaptation to the new strategy. Although future plans are aimed at maintaining stability, the implemented changes are considered successful, laying a foundation for long-term development.

Discussed how enterprise-level AI platforms can build a large contract library by scanning agreements with customer consent, covering multiple areas such as sales, procurement, and hiring to provide high-quality data for AI learning, achieve risk scoring and processing cycle optimization, showcasing the unique advantages and huge potential of the platform in the industry.

The conversation revolved around the balance between revenue growth and cost control, discussing the three major challenges facing this year: high hosting migration costs, the lack of one-time legal revenue, and adjustments to equity and cash incentives. Despite facing a 150 basis point pressure, through effective management, some expected pressures have been offset, demonstrating a strategy of seeking growth while maintaining existing achievements.

Over the past two years, the company has successfully increased its non-GAAP operating profit margin from approximately 20% to 30%, achieving this growth through investments in marketing and research and development, particularly in the development and launch of Iam products. In the future, the company plans to maintain this efficiency while seeking new leverage opportunities to achieve double-digit revenue growth. The company is satisfied with the current balance of growth and efficiency investments and sees long-term potential.

Discussed the financial impact of cloud transformation, pointing out that this is the peak period of the current fiscal year, with the expectation that this pressure will gradually ease from fiscal year 27 onwards. Emphasized that although hosting costs account for a large portion of revenue costs, they are not the main cost, and future expected pressures will be alleviated.

Discussed whether early renewal rate increases are driven by IAM technology and the expansion of existing customer relationships, while also analyzing the impact of changes in search engines and SEO on the dynamics of the business front end.

Discussed the positive performance of companies in SEO optimization and brand building, as well as the attention to changes in consumer behavior and corporate purchasing behavior. The importance of attracting new customers through SEO was emphasized, while also pointing out that upgrading existing customers from ESI to Im is the main opportunity for business growth, which is also the current focus of work.

The conversation discussed the application of AI in the field of contract analysis, emphasizing the unique competitive advantage created by in-depth understanding of contract structure, embedded workflow, large-scale data processing capabilities, and integration with mainstream enterprise systems. In the face of fierce market competition, continued investment in model optimization, data richness, and improving customer experience is seen as a key strategy to maintaining a leading position.

The management expressed sincere gratitude to all employees and investors, emphasizing the team's commitment to customer promises and determination to provide value to customers through AI technology. At the same time, the management promised to continue optimizing company operations to maximize long-term potential. Finally, they expressed anticipation for future quarterly communications and officially concluded the meeting.
要点回答
Q:What are the components of the GAAP and non-GAAP financial measures presented by DocuSign?
A:DocuSign presented GAAP and non-GAAP financial measures which include revenue, billings, GAAP operating margins, non-GAAP operating margins, free cash flow margins, and non-GAAP weighted average share counts.
Q:What were the financial results for DocuSign's second quarter fiscal year 2026?
A:For DocuSign's second quarter fiscal year 2026, the company reported revenue of $801 million, up 9% year over year, and billings of $818 million, up 13% year over year.
Q:How did the omnichannel go to market strategy perform in Q2?
A:The omnichannel go to market strategy performed strongly in Q2 with initial success from changes to the direct sales organization, resulting in strong direct sales performance and growth in gross new bookings. Dollar net retention increased to 102%, and there was continued steady growth in envelope sent and year-over-year improvement in contract utilization.
Q:What were the highlights of the partner program changes and new partnerships in Q2?
A:In Q2, DocuSign re launched its partner program to align with its AI strategy and build solutions that deliver value to customers. The company's largest deal was transacted through the Microsoft Azure Marketplace, and a new partnership with the U.S. Federal government's General Services Administration was formed to expand E signature sales to federal agencies.
Q:What is the impact of customers moving to the Iam platform?
A:Customers moving to the Iam platform represented a greater share of direct deal volume and total gross bookings than in Q1. When customers transition to Iam, they tend to increase their e-signature usage. The commercial and S&B customers continued their investment into Iam, and the platform is gaining inroads with large organizations like sasada Technologies.
Q:How is the DocuSign CLM performing and what recognition did it receive?
A:DocuSign CLM experienced improved momentum in Q2, with one of the strongest quarters in year-over-year quarterly bookings growth in recent years. It remains a top choice for enterprise customers and was recognized as a leader in the 2025 IDC MarketScape for AI-enabled CLM.
Q:What are the features and benefits of the Imam platform?
A:The Imam platform provides end-to-end agreement management, allowing organizations to create, commit to, and manage their agreements at an unprecedented scale and efficiency. It is an AI-native platform that combines proprietary AI models with best-in-breed LLMs and integrates with important third-party systems. It offers customers the ability to perform tasks in minutes that used to take hours or days.
Q:What new AI capabilities were launched by DocuSign in Q2?
A:In Q2, DocuSign launched several new AI-powered capabilities within the Imam platform, including custom extractions, which identify and capture organization-specific agreement information, and agreement preparation, which suggests relevant fields based on the type of agreement being created. Additionally, the company launched user provisioning through Scam for DocuSign, allowing automatic user provisioning through existing identity providers.
Q:What are the key achievements of DocuSign in Q2?
A:In Q2, DocuSign achieved strong execution and performance, received positive feedback from customers in commercial and enterprise segments, and positioned itself to transform business operations with its products. The company operated efficiently, achieved high profitability, and returned significant capital to shareholders.
Q:What were the financial highlights of Q2 for DocuSign?
A:The financial highlights of Q2 for DocuSign included total revenue of $801 million and subscription revenue of $784 million, both up 9% year over year. There was a foreign currency growth tailwind of approximately 1% year over year in Q2. Q2 billings were $818 million, up 13% year over year, driven by direct sales, particularly in the e-signature business.
Q:What factors contributed to the revenue growth in Q2?
A:The revenue growth in Q2 was attributed to three main factors: strengthening direct customer demand and improved gross retention in the e-signature portfolio, early renewal strength and favorable deal booking timing, and a slightly higher payment frequency shift to annual billing contracts.
Q:How did the dollar net retention rate (DNR) perform in Q2?
A:The dollar net retention rate (DNR) for Q2 increased from 101% in Q1 to 102%, and it grew year over year from 99% in Q2 of fiscal 2025. The modest improvement was driven by better gross retention and usage trends showed improvement across all customer segments and major verticals.
Q:What progress is being made in the international markets and with large customers?
A:In Q2, international revenue grew 13% year over year, with the Asia Pacific region being the fastest-growing international region. The volume of envelope sent in Q2 increased year over year at a rate consistent with prior quarters. Large customers, spending over $300,000 annually, increased by 7% year over year.
Q:What were the financial efficiency and earnings per share (EPS) results for Q2?
A:Financial efficiency results for Q2 included non-GAAP gross margin of 82.0%, and non-GAAP operating income of $239 million with a performance attributable to top line strength. Non-GAAP diluted EPS for Q2 was 92 cents compared to 97 cents last year. GAAP diluted EPS was 30 cents versus $1.26 cents last year.
Q:How is the company managing headcount and capital return to shareholders?
A:DocuSign ended Q2 with 6907 employees, a slight increase from the prior year-end, indicating a measured approach to hiring. The company returned capital to shareholders by repurchasing $125 million in share value through its buyback activity in Q2 and plans to continue opportunistically repurchasing shares.
Q:What are the expectations for Q3 and fiscal 2026 financial results?
A:The company expects total revenue between $804 to $808 million in Q3, a 7% year-over-year increase at the midpoint. For fiscal 2026, the revenue is expected to be between $3.189 to $3.201 billion, or a 7% year-over-year increase at the midpoint. The guidance also includes expectations for billings growth.
Q:What is the impact of timing on Q3 and Q4 billings?
A:Q3 Billings guidance indicates a renewal timing headwind similar to Q2's early renewal timing benefit. Q3 and Q4's outlook factors in a more challenging year-over-year comparison due to lower billing strength in the second half of fiscal 2025 compared to the prior year.
Q:How does the updated full year top line guidance compare to the previous quarter's guidance?
A:The updated full year revenue guidance midpoint increased by 38 million from last quarter's guidance, driven primarily by the strength of the QR business and expectations for continued trends into the second half of the year. The full year billings guidance midpoint increased by 28 million from last quarter's guidance, reflecting positive impacts from Q3 business strength, excluding the timing benefit from early renewals in Q2.
Q:What is the expected non GAAP gross margin and operating margin for Q3 and fiscal 2026?
A:For Q3, the non GAAP gross margin is expected to be between 80.3% and 81.3%, and the non GAAP operating margin is expected to be between 28.0% to 29.0%. For fiscal 2026, the non GAAP operating margin is expected to be between 28.6% to 29.6%.
Q:What headwinds are expected in non GAAP profitability guidance, and how will they affect the financial results?
A:The non GAAP profitability guidance includes an expected one percentage point headwind year-over-year from ongoing cloud data center migration efforts, which was lower than anticipated in Q1 and Q2 due to migration timing adjustments. There is also an expected 1.5 percentage point operating margin headwind due to the combined impact of cloud migration, the shift of some roles to cash compensation from equity, and one-time professional fee savings from last year's Q2. These factors are expected to influence non GAAP fully diluted weighted average shares outstanding and overall financial results.
Q:What is the outlook for CLM based on the results and large deals mentioned?
A:CLM had a strong quarter with large deal momentum, including T-Mobile. While Q2 results are encouraging and indicate a positive market trend, it is considered too early to declare it a breakout for the category. However, the quarter's performance is seen as very positive and indicative of a more sustainable trend.
Q:How has the rollout of new markets like Enterprise and International progressed compared to the North American commercial market, and has the pricing uplift been maintained?
A:The rollout of new markets like Enterprise and International has been global, starting from North America. The first enterprise release was in December, followed by the release of multiple features aimed at enterprise customers. Q2 saw the start of larger deals with enterprise customers, which is considered a very positive sign as the enterprise segment could become even more significant over time. The teams have reportedly settled in well and are looking forward to more progress, indicating that the pricing uplift has held as they have entered these new markets.
Q:What has been the customer response to the adoption of Iam in international regions?
A:The adoption of Iam in international regions has been met with an exciting response, showing meaningful expansion for customers moving from the S platform to I. This has been remarkably consistent and the company is closely watching these developments.
Q:What are the economic benefits for customers adopting Iam?
A:Adopting Iam is seen as accretive to growth, although specific figures were not provided. The economics of the uplift with moving over to Iam and changes in the contracts that drive this would help unlock the story, which is anticipated to become more evident with continued sales to the enterprise and upmarket.
Q:What is the significance of Iam for the company's growth acceleration?
A:Iam is considered a critical factor for growth acceleration, and the company is right where it wants to be for Iam this year. The guidance is reiterated that Iam is expected to be a low double-digit percentage of the overall bookings, which is impressive for a new platform.
Q:What were the major drivers behind the improved growth retention?
A:The major drivers behind the improved growth retention include stronger bookings, particularly in the EU signature business, timing, and billings payment frequency. Iam outperformed expectations slightly, but it is still in the early stages of development for the company.
Q:How is the partnership with the US Federal General Services Administration expected to impact the company's federal business?
A:The partnership with the US Federal General Services Administration is anticipated to make it easier for federal departments to buy, thereby providing a growth opportunity for the company. It's a big deal for the company, which has a solid presence in all 15 cabinet-level departments, and it's seen as a facilitation that will benefit the federal business.
Q:How are the sales team's adaptations to the new go-to-market strategies?
A:The sales team has adapted well to the new go-to-market strategies, and they are well-equipped and incentivized to sell Iam. There may still be some changes to make in the future, but the current adaptation is positive, aiming to position the company for long-term growth and deeper customer engagement.
Q:How does the company plan for the upcoming year in terms of changes?
A:The company plans to maintain stability with no meaningful changes or magnitude of changes expected in the foreseeable future.
Q:What customer data is being used to enhance the AI features, and what is the scale of this data?
A:Customers have been asked to opt in and consent to sharing their agreements, which unlocks AI features. The company has amassed approximately 100 million green esteds into Navigator for AI processing, including a diverse group of agreements from various functions within the company.
Q:What investments is the company making to support future growth?
A:The company is investing in the go-to-market strategy and in research and development, particularly in Iam development and launch, to support future growth and double-digit top line growth.
Q:What is the impact of the cloud transition on the company's financials, and when does it ease?
A:The company is experiencing pressures due to the cloud transition, which are expected to be less of a headwind starting in FY 27 and onwards. The peak year for this impact is the current year.
Q:Are early renewal rates and expansions influenced by Iam, and how significant is its role?
A:Early renewal rates and expansions are influenced by Iam, although not to a significant extent. The Iams business has proven to be strong and has held up well this quarter.
Q:What changes in top of funnel dynamics are being observed, and what proportion is SEO related?
A:The company is observing changes in top of funnel dynamics due to search and SEO changes, although it is not clear what the specific impact is as the question is directed more broadly. The proportion of top of funnel that is SEO related is not provided.
Q:What is the company's current focus in relation to organic traffic and brand reputation?
A:The company is very pleased with its organic traffic and the strong brand and recognition reputation of 'Docsteach'.
Q:What is the primary focus for acquiring new customers?
A:The company continues to focus on acquiring a substantial number of new customers every quarter.
Q:What is the main expansion opportunity for the company according to the transcript?
A:The main expansion opportunity for the company is to move people from ESI to Im.
Q:How does the company plan to stay at the forefront of AI and contracts?
A:The company plans to stay at the forefront of AI and contracts by capitalizing on its deep knowledge of agreement structure, embedded workflows, scale, unique data position, and integration with major enterprise systems.
Q:What are the company's strengths in the context of contracts and AI?
A:The company's strengths include deep knowledge of agreement structure, being embedded in agreement workflows, exceptional scale, a vast number of proprietary customer agreements, incredibly rich agreement diversity, and integration into every major enterprise system.
Q:What are the company's future prospects according to the management team?
A:The company is in a strong position due to unique data, modeling, workflow, and customer access perspectives, which, combined with AI, create a significant tailwind for future growth.

DocuSign, Inc.
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